Frequently Asked Questions

Q:  Why can I not see the Clearance Department?
A:  You must be a registered member of Shopwize to see the Member's Only Clearance Department.  Members do get special sales, advanced notices on special buys, price reductions, and advanced notice of special sales or features.  Becoming a member is a free service, just click register on the top right of the homepage.

Q:  How can I view the status of my order?
A:  Go to the Service tab.  You will see a space for your order confirmation number, enter that number and click Go!  This will give you the status of your order, tracking information, and so on depending which stage of the process the order is in.  You may also click account history at the top right of the screen and log in, then you will see all your orders and you can click on the correct order for more information.

Q:  What are your shipping costs?
A:   You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the invoice you see before confirming your order.

Q:  Why can I not find an item that was just on the site last week? 
A:  At Shopwize, our goal is to provide you with the best in home and garden decor, sometimes an item sells out. At which time it is removed from the site. When the item becomes available again, it will be put back up for sale. This is to ensure our customers that all items on the website are in stock and ready to deliver. No extra waiting!

Q:  How long will it take my order to arrive? 
A:  Most items are shipped out the next business day after order processing. We use UPS delivery, and it takes about 7-10 days total, to show up at your door. Sometimes, due to a heavy volume of shipping (like Christmas time) or an extra heavy item, it may take 2 extra days but that is rare. You do not have to be home for UPS to deliver. Send any questions you may have to shopwize@msn.com. Or you may call Shopwize at 1-866-902-SHOP, your questions will be answered promptly!

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